Premium Maintenance Plans

nAppliance Premium Maintenance is tailored for customer environments that require comprehensive coverage, including 24 x 7 access to technical support services. This program is offered in one, two, and three year durations all of which are renewable.

• nAppliance Maintenance Plans - Help Desk
  • Web-Based + Phone Support: Support for installation and configuration assistance.
  • Web-Portal and Forum Access: Access to web-based support through the online support center portal or email 24 hours/day, 365 days/year.
  • Problem Escalation: Enhanced escalation for high-priority problems.
• nAppliance Maintenance Plans - Software Subscription (Up2date Services)

Up2date Services; all Software, patches, signatures updates and qualified upgrades for one full year.

• nAppliance Maintenance Plans - Hardware Replacement

nAppliance will ship you a replacement unit at first sign of trouble to help avoid costly downtime.